Shipping policy
Shipping
Processing Time
Orders are prepared and dispatched within 3–5 business days of purchase.
Delivery Times
| Region | Estimated delivery (from dispatch) |
|---|---|
| United States, Canada, UK, Europe | 5–10 business days |
| Australia | 5–10 business days |
| New Zealand | 10–20 business days |
| Rest of world | 10–20 business days |
Shipping Rates
We ship to Australia and internationally (26+ countries, including the UK, New Zealand, the US, and Canada).
- Standard shipping: flat rate of $8.95 (AUD for Australia, USD for international — shown in your local currency at checkout).
- Free shipping on orders of $49 USD or more — shown in your local currency at checkout:
| Region | Free shipping threshold (approx.) |
|---|---|
| Australia | $69 AUD |
| United States | $49 USD |
| Canada | $68 CAD |
| United Kingdom | £36 GBP |
| New Zealand | $85 NZD |
Duties & Taxes
Import duties and country-specific charges are the responsibility of the recipient and vary by country.
Address Accuracy
Please double-check your shipping address before placing your order. We're unable to redirect parcels once dispatched. If a parcel is returned due to an incorrect address, re-shipping fees apply.
Order Tracking
Once your order ships, you'll receive a tracking link by email.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, contact us at hello@asleka.com with your order number and we'll investigate with the carrier. If a package is confirmed lost in transit, we'll offer a reship or store credit.
Checkout Shipping Discrepancies
If the shipping charge shown at checkout doesn't match the rates above, please contact us at hello@asleka.com with a screenshot before completing your order, and we'll confirm the correct rate.
Returns & Exchanges
We want you to love what you (or someone lucky) received. Here's how returns work:
All returns and exchange requests fall under our 30-day guarantee, starting from the date of delivery.
Cancellations
Orders can be cancelled within 24 hours of purchase for a full refund. After 24 hours, your order enters processing and we're unable to cancel it.
1. Change of Mind
- You have 30 days from delivery to request a return.
- Item must be unused, unwashed, with tags attached, in original packaging.
- Email hello@asleka.com with your order number to initiate — items sent back without prior approval won't be accepted.
- Return shipping is at the customer's expense. Original shipping fees are non-refundable.
- Approved refunds go to your original payment method within 5–10 business days.
2. Wrong Size
- If the size doesn't fit, let us know within 30 days of delivery.
- We'll ship a replacement size for a flat $7.90–$9 fee (covers reship shipping).
- No need to send the original item back — keep it, gift it, or donate it.
3. Damaged or Incorrect Items
- If your order arrives damaged or we sent the wrong item, email hello@asleka.com within 48 hours of delivery with a photo or short video.
- We'll arrange a replacement or full refund — no charge, and no need to return the original item.
How to Start a Return
Email hello@asleka.com with your order number and reason for return. We respond within 24 hours on weekdays.
Non-Returnable Items
- Final sale / clearance items
- Gift cards
- Items returned without prior authorization
Contact
Questions about an order? Reach us at hello@asleka.com — we reply within 24 hours on weekdays.