Frequently Asked Questions
Answers to what we get asked most. Can't find yours? Email hello@asleka.com — we reply within 24 hours on weekdays.
Every product page has two size charts — the actual garment measurements in centimetres, and indicative international sizing across AU/NZ, UK, US and Canada. We recommend using the garment measurements. If you're between sizes, the fit note on each product page tells you which way to go. Still unsure — email us your measurements and we'll tell you exactly what to order.
If you're between sizes, we recommend sizing up. Since this is sleepwear, a slightly looser, more relaxed fit is generally more comfortable for lounging and sleeping than something snug.
Orders are processed within 3–5 business days. From dispatch: Australia, the US, Canada, and the UK typically take 5–10 business days; New Zealand and the rest of the world take 10–20 business days. You'll receive a tracking number by email once your order ships.
Yes — we ship to 26+ countries, including Australia, New Zealand, the UK, the US, Canada, and most of Europe, plus Japan, South Korea, Singapore, Hong Kong, and the UAE. Don't see your country? Email hello@asleka.com and we'll see what we can do.
Standard shipping is $8.95 AUD (Australia) or $8.95 USD / $13 CAD / £7 GBP / $16 NZD for international orders — shown in your local currency at checkout. Free shipping applies to orders over $70 AUD / $50 USD / $70 CAD / £37 GBP / $87 NZD.
Yes — you'll receive a tracking number by email once your order is dispatched. If you haven't received it within 3 business days of ordering, check your spam folder first, then email us at hello@asleka.com and we'll look into it.
30 days from delivery. Items must be unworn, unwashed, and returned with tags attached. Return postage is at the customer's cost in all markets. Start a return by emailing hello@asleka.com with your order number and we'll guide you through the process. Approved refunds go to your original payment method within 5–10 business days.
If the size doesn't fit, email hello@asleka.com within 14 days of delivery and we'll ship your replacement size for a flat $8.95 USD fee (or the equivalent in your local currency) — no need to send the original back, keep it, gift it, or donate it.
Email hello@asleka.com within 48 hours of delivery with a photo or short video of the issue and your order number. We'll arrange a replacement or full refund — no need to return the original item.
Email hello@asleka.com within 24 hours of placing your order for a full refund. After 24 hours your order enters processing and we're unable to cancel it.
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely through Shopify Payments. We do not store your card details.
International orders may be subject to customs duties and taxes depending on your country's import regulations. These charges are the responsibility of the customer and are not included in our shipping costs.