Shipping & Returns
Shipping
All items are shipped with tracked delivery. Tracking details are sent via email as soon as your order ships.
Processing Time
Orders are prepared and dispatched within 3–5 business days of purchase.
Delivery Times
| Region | Estimated delivery (from dispatch) |
|---|---|
| United States, Canada, UK, Australia | 5–10 business days |
| New Zealand | 10–20 business days |
| Rest of world | 10–20 business days |
Shipping Rates
We ship worldwide, including Australia, the UK, New Zealand, the US, and Canada. Enjoy free shipping over $80 USD — or $80 AUD for Australian orders.
| Region | Standard shipping | Free shipping threshold (approx.) |
|---|---|---|
| Australia | $8.95 AUD | $80 AUD |
| United States | $8.95 USD | $80 USD |
| Canada | $13 CAD | $113 CAD |
| United Kingdom | £7 GBP | £60 GBP |
| New Zealand | $16 NZD | $141 NZD |
Duties & Taxes
Import duties and country-specific charges are the responsibility of the recipient and vary by country.
Address Accuracy
Please double-check your shipping address before placing your order. We're unable to redirect parcels once dispatched. If a parcel is returned due to an incorrect address, re-shipping fees apply.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, contact us at hello@asleka.com with your order number and we'll investigate with the carrier. If a package is confirmed lost in transit, we'll offer a reship, store credit, or refund.
Returns & Exchanges
We want you to love what you (or someone lucky) received. Here's how returns work:
Change of Mind and Damaged/Incorrect Item requests fall under our 30-day guarantee. Wrong Size exchanges have a 14-day window. All windows start from the date of delivery.
Cancellations
Orders can be cancelled within 24 hours of purchase for a full refund. After 24 hours, your order enters processing and we're unable to cancel it.
1. Change of Mind
- You have 30 days from delivery to request a return.
- Item must be unused, unwashed, with tags attached, in original packaging.
- Email hello@asleka.com with your order number to initiate — items sent back without prior approval won't be accepted.
- Return shipping is at the customer's expense. Original shipping fees are non-refundable.
- Approved refunds go to your original payment method within 5–10 business days.
2. Wrong Size
- If the size doesn't fit, let us know within 14 days of delivery.
- We'll ship a replacement size for a flat $8.95 USD fee (or the equivalent in your local currency) to cover shipping costs.
- No need to send the original item back — keep it, gift it, or donate it.
3. Damaged or Incorrect Items
- If your order arrives damaged or we sent the wrong item, email hello@asleka.com within 48 hours of delivery with a photo or short video.
- We'll arrange a replacement or full refund — no charge, and no need to return the original item.
How to Start a Return
Email hello@asleka.com with your order number and reason for return. We respond within 24 hours on weekdays.
Non-Returnable Items
- Final sale / clearance items
- Gift cards
- Items returned without prior authorization
Contact
Questions about an order? Reach us at hello@asleka.com — we reply within 24 hours on weekdays.